FAQ

❓ FAQ – 1 TEGRITE OÜ

Here at 1 TEGRITE OÜ, we want your shopping experience to be smooth, clear, and enjoyable. Below are answers to the questions we get most often.

1️⃣ Orders

Q: How do I place an order?
A: Simply browse our website, add products to your cart, and proceed to checkout. Follow the instructions to enter your shipping information and payment details.

Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled before they are processed and shipped. Please contact us immediately at david@1tegriteou.shop or +3726443242.

2️⃣ Shipping

Q: How much does shipping cost?
A:

Region Shipping Fee Free Shipping Threshold
Estonia Free Always free
EU Countries €6 Orders ≥ €36
International €15 Orders ≥ €88

Q: How long will it take for my order to arrive?
A: Delivery times are estimates:

  • Estonia: 1–3 business days

  • EU: 3–7 business days

  • International: 7–21 business days

Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email. Contact us if you need assistance.

3️⃣ Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day hassle-free return & exchange policy. Items must be unused and in original condition. Some hygiene-sensitive items (like used towels or kitchenware) cannot be returned unless defective.

Q: How do I return an item?
A: Contact our support team at david@1tegriteou.shop or +3726443242. We’ll provide instructions and assist you every step of the way.

Q: When will I receive my refund?
A: Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned items.

4️⃣ Products

Q: Are the product images accurate?
A: We strive for accuracy, but colors and textures may vary slightly due to screen settings or photography.

Q: How should I care for towels, tableware, or blankets?
A: Follow the care instructions on each product. For textiles, we recommend washing before first use, separate colors, and using gentle cycles.

5️⃣ Payment & Security

Q: What payment methods are accepted?
A: We accept major credit/debit cards, PayPal, and other secure options supported by Shopify.

Q: Is my personal and payment information safe?
A: Absolutely. Our website uses Shopify’s secure checkout with encryption to protect your data.

6️⃣ Customer Support

Q: How can I contact 1 TEGRITE OÜ?
A: We’re happy to help! Contact us at:

Q: How quickly will I get a response?
A: We aim to respond within 24–48 hours on business days.

7️⃣ Other Questions

Q: Do you offer gift options or packaging?
A: Yes! During checkout, you can select gift wrapping for an extra special touch.

Q: Can I place an order for international shipping?
A: Yes, we ship worldwide. Shipping fees and delivery times are listed above.